Contact Center
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Any Time
Building & nurturing trust
We, at Datalanix, create deep brand connections and ensure each of your customers receives world-class experience. Our contact center assists businesses with obtaining and retaining customers in the B2B and B2C space. We adapt to our client’s business culture and commit to sustained brand reputation. From email, and chat, to voice, social media, and technical support, we ensure customer satisfaction with each touchpoint throughout the sales funnel.
Elevate customer experience
We make each and every interaction count.
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Increased retention
By reducing hold time and swift resolution at first contact, we create meaningful interactions, and build long-lasting connections.
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Swift scale-up
Integrating IVR and other intelligent and automated tools and processes enables us to scale when needed.
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Reduced cost
With our contact center services you can have a 50% reduction in operational costs without losing efficiency.
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Proactive engagement
We always stay one step ahead of customer needs and offer effective solutions resulting in enhanced customer satisfaction, & a minimum churn rate.
Elevate your CX
Customers expect engaged interactions & rapid resolutions. And that’s exactly what we offer!
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Voice support
Managing all inbound and outbound call center services, we cover every touchpoint, and help you keep your customers satisfied while you focus on your core competencies. -
Non-voice support
Offering non-voice customer support that is cost-effective, efficient, as well as custom fit as per your brand. -
Technical support
We provide tier-1 support service incorporating automation tools, and processes, which enable our expert professionals to deliver fast resolution at first contact.
We as a one-stop provider handle your global customer service needs with complete data security and quality control measures, and state-of-the-art technology at a significantly reduced cost.
Making it easy for you and your customers through advancement
Integrated engineering
Inspire
Foster business resilience and
high-performance outcomes.
Disrupt
Creating seamless experiences
across all touchpoints.
Develop
Build your business with a
customer-first approach.
Creating long-term value
Get on board with our four-step formula for guaranteed demand generation.
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Strategize
Each core service you opt for undergoes stringent research, brainstorming, ideation, and strategy development to ensure the best possible results no matter what.
Launch
Expect delivery well before & above your expectations. Working at a breakneck pace towards launch, specialized teams collaborate to minimize inefficiency.
Optimize
We specialize in testing, analyzing, & improving performance to the fullest. Exposure to diverse clientele, industries, & technical experience give us significant competitive advantage.
Scale
Committed to driving digital marketing excellence and client success, our long-term goal is to forever change your experience with intelligent solutions.
Get in touch
Don't hesitate to contact us for more information.
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US Office
Phone: +1 (214) 975
3887
6300 Mistflower Cir, Prospect, KY 40059, USA
Germany
Phone: +971 52 712 9041
Lerchenstrasse 22 Duisburg, 47057
Pakistan
Phone: +92 3029439973
DHA Phase 3, XX Block, Main Khayban Iqbal Rd, Lahore, 54000
